We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at faimfarms@gmail.com. Please note that returns will need to be sent to the following address: 1st floor azad complex handwara 193221 jammu and kashmir
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at faimfarms@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refund Policy

Last Updated: 12 june 2026

At Faim Farms, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a refund subject to the terms below.

Refund Eligibility

• Refund requests must be made within 15 days from the date of delivery.
• The product must be unused, unopened, and in its original packaging.
• Proof of purchase (order number or invoice) is required for all refund requests.

Non-Refundable Items

The following items are not eligible for refunds:

• Products that have been opened, used, or damaged after delivery.
• Items purchased during clearance or special promotional sales unless required by law.
• Gift cards or digital products, if applicable.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs of the product and packaging. We will review the issue and provide a replacement or refund where appropriate.

Refund Process

1. Contact our customer support team at faimfarms@gmail.com.
2. Provide your order number and reason for the refund request.
3. If approved, return instructions will be provided.
4. Once the returned item is received and inspected, the refund will be processed.

Refund Timeline

• Approved refunds will be issued to the original payment method.
• Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping Costs

• Original shipping charges are non-refundable unless the refund is due to our error or a defective product.
• Customers may be responsible for return shipping costs unless otherwise stated.

Contact Us

If you have any questions regarding this Refund Policy, please contact us at:

Faim Farms
Email: faimfarms@gmail.com
Phone: 9797725507